Please let us know immediately if you are not happy with your flowers.

Style or choice - If it is the choice or style you don’t like we will happily exchange if you return the original to us within 24 hours.

Quality Issues - As we provide a fresh, perishable product there can, on occasion, be an issue with flowers not lasting as expected. The flowers we generally choose from our supplier would ideally last 5-7 days minimum. We would offer either a replacement, refund or credit if we are notified within 4 days of receipt. The original flowers will need to be returned so we can inspect them to see where the problem is and report to our suppliers if necessary. Please take a look at our tips and hints at caring for your fresh flowers to get the best out of them.