Delivery & Returns

Local Deliveries

Local delivery is available at a small cost of £5. Within a 5 mile radius of our shop.

Please advise us where to leave the flowers if the recipient is not home. Ideally, leave us their contact number so we can call them. Only if it is safe to do so, we leave at the door of the address and post a card. If it is not safe or the weather is too bad to leave we will bring the flowers back to the shop. You can then send someone to collect or it is £5 to book a redelivery the following day.

We are experiencing high levels of delivery requests. With only one van, we do all our own deliveries and unfortunately we cannot guarantee exact times, only that your order will be delivered on the date requested.

Same Day Delivery

For same day delivery please order before 11am- we cannot always guarantee this service.

Returns

Please let us know immediately if you are not happy with your flowers.

Style or choice: If it is the choice or style you don’t like we will happily exchange if you return the original to us within 24 hours.

Quality Issues: As we provide a fresh, perishable product there can, on occasion, be an issue with flowers not lasting as expected. The flowers we generally choose from our supplier would ideally last 5-7 days minimum. We would offer either a replacement, refund or credit if we are notified within 4 days of receipt. The original flowers will need to be returned so we can inspect them to see where the problem is and report to our suppliers if necessary. Please take a look at our tips and hints at caring for your fresh flowers to get the best out of them.